We know that you would like to have our delicious chocolate as soon as you can so we deliver every weekday, Monday to Friday excluding public holidays.
How much is shipping?
EXPRESS POST $14.50: Next business day delivery to most cities Australia wide. Orders need to be placed before 3pm.
Sydney: If you are in Sydney CBD or the Sydney Metro Area we can offer you same business day delivery with Mail Call Couriers. It’s almost worth moving to Sydney for, isn’t it?
COURIER SERVICE $15.00: Same business day delivery is available to Alexandria, Rosebery & Zetland only. Orders need to be placed before 2pm
COURIER SERVICE $25.00: Same business day delivery is available to Sydney CBD, North Sydney, South & Eastern Suburbs and Inner West only. Orders need to be placed before 12pm
COURIER SERVICE $35.00 to $40.00: Same business day delivery is available to Sydney Metro. Orders need to be placed before 12pm
PICKUP: If you just can’t wait at all, we can arrange for you to pick your chocolates up from 590 Botany Road Alexandria 2015 NSW (Mon-Fri, 9am-3:30pm). Just don’t eat them all before you get home.
Will an invoice be shipped with the package?
Can I send a Chocogram anywhere in Australia?
Unfortunately at this moment delivery outside Australia is not possible as the shipping times are not guaranteed for international shipments. Customs requirements can vary from country to country and can also cause delays beyond our control.
Do you ship outside Australia?
What days of the week do you deliver?
When will my Chocogram be delivered?
Only the more remote country areas, including NT, central and north QLD, and WA can take 2-3 days for delivery.
Orders placed on the weekend - from Friday 3pm onwards, Saturday and Sunday will be dispatched on Monday (excluding public holidays).
We reserve the right with extreme weather conditions, to delay dispatch on a Friday so that the chocolates are not in a hot warehouse over the weekend.
Same day delivery orders for Sydney, Inner west, CBD and Eastern suburbs need to be placed before 12pm to ensure timely delivery, before 5pm.
Can I request for my chocolates to be delivered at a specific time?
The chocolates may be delivered any time up to 5:30pm depending upon the courier’s delivery schedule. You can request a specific date for delivery of your chocolate gift by selecting the most appropriate form of delivery at checkout. We will do everything in our power to get them there on time.
Unfortunately, even the magic of chocolate doesn’t always make things run smoothly. The courier may have a bad day, the post is delayed, the PO Box is not emptied or your mail room has not delivered. Those things are outside our control. In the unusual occurrence of a late delivery please call us on 02 80602994 and we’ll find out what is going on.
What if the recipient is not home?
SAME DAY HAND DELIVERY SYDNEY ONLY: - Mail Call couriers When there is no one home at the time of delivery, the driver will usually leave the package behind in a safe place. If the driver believes it is unsafe he or she will not leave the package. It is always best to provide us with special instructions just in case.
What if the wrong address is supplied for delivery?
If you are sending to a business address be sure to include the company name, street address and the suite or floor number. When sending to a hospital, don’t forget to include the ward number, name and room number too.
The more information you can give us the more likely it is that your gift will end up in the right place.